Category: Leadership/Vision

Wabi-Sabi of Client Satisfaction

Written By: Steve Sigman Chief Client Officer

Service companies are often challenged when trying to balance changing client needs, adhere to processes, drive timelines and manage costs. A rock solid process is necessary, but not sufficient for this tricky balancing act. A service company must also rely on a proper mindset and incredible communication. Embrace Wabi-Sabi. This Japanese philosophy represents the acceptance […]

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