Payout Services

Reward programs are very effective to build loyalty, attract new customers and increase the lifetime value of existing customers. But, it takes a major resource commitment to process those rewards on the back end. KBM Group has a proven methodology to accurately and rapidly process incentive payouts such as:

• Rebates
• Loyalty rewards
• Referrals
• Gift cards

We process almost seven million incentive payouts annually with payouts approaching $75 million a year. With close to two decades of experience developing and executing rewards programs, we are ready to handle all your payout program needs. Together with you, we build a payout program to your specifications that encompasses:

• Program design and setup
• Electronic or manual processing
• Multi-Contact Center support
• Client service support
• Bank account management
• Physical and systemic security
• Service level agreement

Our Payout Services group is fully dedicated to managing your promotional programs and payment of incentives. We help you develop and execute programs that assure smooth and accurate payment and accounting. Our end-to-end service includes:

• Managing vendors
• Managing client payout programs and rebate processing systems in compliance with SAS70 controls
• Client rebate invoicing, payment issuance (e.g., check, electronic, prepaid card or gift card)
• Verification of rebate payments utilizing internal systems and applications
• Performing payout functions including data extraction, data validation based on business rule documentation and payout proofing
• Analysis and resolution of claim data research, escheatment reporting and other duties.
• Data collection and analysis to assess process performance of client payout programs.
• Help with development of client programs and execution/launch of new client payout programs.

Enjoy the rewards of customer satisfaction and loyalty by rewarding those customers who are loyal to your business. Whether you need support for a business-to-business or direct-to-consumer program, require manual or electronic processing, or want guidance establishing a new rewards system, KBM Group has a proven process to handle your payouts.