Multi-Contact Center

KBM Group meets its clients’ needs for on-demand contact center services through its award-winning Multi-Contact Center. We specialize in high-touch inbound and outbound campaigns with emphasis in B2C, B2B and B2B2C marketing program support.

This center, a new concept in customer interaction, provides a truly positive interaction with your customers and consumers. Because we manage all contacts from a central point – and track and report all contacts in real time – our representatives have the best decision making support available. The result is the best experience possible for your customers and
consumers.

Besides providing your customers with prompt, outstanding service, our tracking and reporting capabilities provide invaluable information and insights into your customers’ behavior and preferences. We integrate this response data back into your customer
database in real time to provide the engine for triggered response marketing. The Multi-Contact Center drives customer interaction beyond the call center into a true customer relationship.

Staffed by highly skilled and trained professionals, our Multi-Contact Center provides inbound and outbound call support through live agents and/or Interactive Voice Recognition (IVR). Our live agents also manage email and Web chat providing easy access for your customers to communicate with your organization when and how they want.

Fully scalable to meet your fluctuating needs, our Multi-Contact Center is ready to improve your customers’ satisfaction by handling inbound or outbound calls for marketing promotions, product support, product recalls or information inquiries.