Response Services

Incentive programs drive sales, build customer loyalty and engagement, and expand brand awareness. But, your job is only partially done when you offer the incentive. How you fulfill your reward promise is what counts. Customers expect prompt, accurate and courteous service when it’s time to cash in on your incentive.

KBM Group helps you increase the lifetime value of your customers by smoothly processing your rewards programs encouraging them to return again and again. From fulfilling and processing the reward to providing comprehensive reports for measurement, our Response Services include:

Rebate Processing

We provide full-service, full-spectrum management of the rebate process from start to finish for our clients. Our flexible, scalable and truly integrated marketing framework ensures successful program development and implementation. Learn More>

Fulfillment

Our fulfillment services includes check, product and literature fulfillment. Our
printing services range from brochures, business reply cards, surveys, checks,promotional items and sales kits. We use the latest scanning and data capture systems, and we specialize in processing customer responses. Learn More>

Payout Services

KBM Group has a proven methodology to accurately and rapidly process incentive payouts such as rebates, loyalty rewards, referrals and gift cards. With close to two decades of experience developing and executing rewards programs, we are ready to handle all your payout program needs. Learn More>

Multi-Contact Center

We specialize in high-touch inbound and outbound campaigns with emphasis in B2C, B2B and B2B2C marketing program support. Besides providing your customers with prompt, outstanding service, our tracking and reporting capabilities provide invaluable information and insights into your customers’ behavior and preferences. Learn More>