Infrastructure

When you contract to outsource your marketing execution functions to KBM Group, we build the infrastructure required – physical location, datacenter services and staffing – to meet your current and future demands. By consolidating and managing your operations in centralized, strategically located service hubs, we lower your operational costs while delivering high quality, high value services.

Staffing

We have established proven, successful recruiting and training practices to ensure that our people handle your work – and represent your brand – with the same skill and commitment as your own employees. We maintain established relationships with recruiters, universities and technical institutes to provide ready access to qualified candidates. With standardized processes in place, plus training facilities and personnel throughout the world, we ensure that our staff is competent and trained to handle all the work you assign.

Customer Database Integration

We establish a worldwide integrated customer database to centralize and support your high demand operations. We consolidate all customer data into one database, and apply local area business rules and contact management policies to customize access for individual offices. We offer a friendly, easy-to-use interface that simplifies access to high-level capabilities, even for non-technical users. This interface makes routine tasks like list pulls easy to complete. Your database is hosted in a world Class A data center fully supported by expert staff and secure systems.

Datacenter Services

We provide the required IT support to deliver your outsourced services. From worldwide customer database integration to programming and development, we provide a diversified range of comprehensive computer and telecommunication solutions. We help you maximize the return on your technology investment and improve both production and performance.

Here is just a sampling of our IT services:

• Computer equipment (hardware and software)
• Connectivity services
• Information security services
• Monitoring services
• Data storage, backup and recovery services
• Support services
• Operation and management services
• Maintenance services
• Professional and consulting services